Frequently Asked Questions

• Contact JaZ Helpers through our website or phone. We will guide you through understanding your needs, shortlisting candidates, and finalizing paperwork. Once approved, your helper will be delivered directly to your home.

The process is broken into:

• Get Connected: Initial consultation.

• Identify the Needs: Candidate selection.

• Delivery: Documentation and helper arrival.

• We need a copy of your NRIC, income proof, completed Employer Declaration Form, and, if applicable, a valid work permit for foreigners.

• On average, it takes 3 to 6 weeks depending on the availability of helpers and the time taken for paperwork completion.

• Yes, we arrange video interviews with shortlisted candidates.

• Employers are responsible for providing suitable accommodation, food, regular wages, medical coverage, and insurance for the helper. You also need to ensure the helper undergoes a medical check-up and complies with MOM regulations.

• Immediately inform the police and contact us for further assistance. We’ll guide you through lodging a report with MOM and other necessary steps.

• Yes, you are required by MOM to provide medical insurance and a security bond for your helper. We offer assistance in arranging these.

• If you’re not satisfied, we offer one free replacement within the first 6 months. We’ll work with you to find a better fit.

• Contact us with the issue, and we’ll begin the search for a replacement. The new helper will go through the same vetting and documentation process.

• Yes, under specific circumstances, maids can be transferred. We’ll guide you through the transfer process in accordance with MOM regulations.

• Yes, we offer ongoing support after placement, including counseling if issues arise between you and the helper.